Purchase and Delivery Terms

Horseonline AB
Pilotvägen 30, 392 41 Kalmar
SWEDEN
VAT.nr: SE559123992501
Customer Support: support@equinest.com
Phone: +46 (0)10-2023234

Delivery Terms

Normal delivery time is 2-6 business days, unless otherwise stated next to the item. Delivery times indicated as order goods assume that the supplier has the item in stock. If not, you will be contacted by us and receive an estimated delivery time.

Shipping

When your order exceeds €99, a free shipping (€0) delivery option is offered at checkout, except for products that due to their weight or volume are subject to bulky shipping. The shipping cost for bulky products is stated on the checkout page before payment. For orders up to €99, shipping cost will be added according to the delivery options presented at checkout. In case of return, standard terms for the right of withdrawal apply, see the section "Open Purchase and Right of Withdrawal" further down.

Delivery Methods

The delivery currently available is DHL Freight. We do not take financial responsibility for any delays caused by the shipping company.

If you discover damage to the package, you should immediately report this to the carrier and make a damage report. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of the kind that can be attributed to the carrier's handling, you should contact them and make a damage report. If any dispute with the shipping company cannot be resolved, you contact us.

Unclaimed Package

Shipments with delivery to agents will remain with the agent for 7 days from the arrival of the package. If you do not pick up your shipment within these 7 days, the package will be returned to Horseonline AB, and DHL will charge us a fee for this. We therefore reserve the right according to 41§ KKL to charge you the costs of return shipping and handling. You will be charged a minimum fee of €15 for unclaimed packages.

Open Purchase and Right of Withdrawal

When purchasing goods on equinest.com, a 60-day open purchase and right of withdrawal* (exceptions listed below) apply. The right to cancel your purchase expires 60 days from the day you or a third party you specify, but not the shipping company, takes physical possession of the item. The item must be in original condition and have its original packaging and labels/tags. To exercise your right to cancel your purchase, use the accompanying return shipping label. If you do not find a return shipping label, you can contact us and ask for a new one Contact us.

To return your order without extra cost, use the shipping label you received from us. You should return the item to us without unnecessary delay and in any case no later than 60 days after the day on which you informed us of your decision to withdraw from the contract.

The refund will be deposited into the account or card that you used for your purchase and will occur without unnecessary delay**. Refunds are usually processed within 14–30 days after you have submitted your return.

*Exceptions

Custom-made products manufactured according to your specific wishes, such as custom-made riding boots or custom-designed riding helmets.
Hygiene items: Bits, underwear are not approved for hygiene reasons unless they have all patches/labels and packaging left.

**We may wait with the refund until we have received the item back from you or until you have sent proof that you have returned the item, whichever occurs first. Horseonline has the right to fully or partially deny a refund if the item is not in the condition described under "Right of Withdrawal" in these terms of purchase.

Exchanges

We apply free exchanges. Which means that if you would like to exchange your product that you bought from us for another item, we will cover the return cost. Note that the item should be unused apart from trying it on, and that all tags should remain. Orders under €99 entitle one free exchange and orders over €99 two free exchanges. Thereafter, it is you as a consumer who stands for the return according to the terms of the right of withdrawal. To exchange an item, the same conditions apply as for the right of withdrawal.

We reserve the right for final sale, price errors and any typographical errors.

Complaints

According to the Consumer Purchase Act, you as a customer have the right to complain about a product for 3 years after you have received the item. Horseonline AB applies the right of complaint in the Consumer Purchase Act. If you receive an item that is visibly damaged, you should contact us immediately. We will of course replace this at no cost to you as a customer. In order for the right of complaint to apply, a receipt/order confirmation from the time of purchase is required. The contact is made in the first instance to support@equinest.com where we want a picture of the damage and a brief explanation from you.

Discount Codes

Discount codes are valid for 1 year unless otherwise stated.
Cannot be combined. If you fill in two different codes, the system will automatically choose the one that gives you the most discount and ignore the "worse" code.

Conditional subscription discount codes exclude the following brands; Kentucky, Veredus, Beris, Bombers, Roeckl, Charles Owen, Prestige, Dyon, William Leistner, Equiline.

Payment Options

- Klarna Checkout
After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Regardless of which payment option you choose, Klarna or one of Klarna's partners is the one who handles the payment transaction while the actual purchase of the product or service is made directly from the store. Product- or service-specific questions should therefore be directed directly to the store.

Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Invoice is the default payment option.

See https://checkout.klarna.com/legal/swe/sv-se/generic.html (The link opens in a new window) for complete terms regarding Klarna Checkout.

- Klarna Invoice
When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and always pay after you have received your goods.

Always receive the item before you pay
Payment time - always 30 days
You never have to give out card information
Always at least 14 days right of withdrawal in accordance with the Distance and Home Sales Act*
Download your invoices from klarna.se
Possibility of installment

If the payment is omitted, a reminder fee of 50.00 SEK and a default interest rate of 26.00% will be added. At the time of purchase, a credit assessment is made, which in some cases means that a credit report is taken. Then you will receive a copy of the credit report by mail. Personal data is handled in accordance with applicable legislation. Klarna processes personal data for the purpose of performing customer analysis, identification, credit control and marketing. Personal numbers are used as customer numbers for customer management purposes.

* Does not apply to all goods and services, e.g. flights, events and custom-made items.

- Klarna Account
The payment method for those who want to choose how much they pay each month. But Klarna account is more than that. In addition to always getting your goods before you pay, you collect all your purchases on one account. This also applies if you have shopped in several different stores via Klarna account. This means a single invoice, regardless of the number of purchases.

Always get the item before you pay
Pay from 50 SEK/month or 1/24 of the total amount
You never have to give out card information
All your purchases are collected on one account and on one invoice
Shop now - pay at the end of next month
An invoice fee of 29 SEK, regardless of the number of purchases
You can pay the entire amount at any time

At a purchase of 10000 SEK with Klarna Account basic terms, the setup fee is 0 SEK. The current annual interest rate is 19.90% which corresponds to an effective interest rate of 29.22%. The credit purchase price is 11458 SEK. The number of installments is 12 and each installment is 955 SEK. The example assumes that repayment takes place over one year.

At the time of purchase, a credit assessment is made, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by mail.

Read more: General terms

Read more: Standardized European Consumer Credit Information

- Card Payment / Certitrade
You pay with your Visa or Mastercard via Certitrade / Euroline 100% securely. All information is encrypted with SSL - 128 bit. The money is reserved on Your account and is usually withdrawn within 24 hours from when You placed Your order. All transactions are carried out according to the new security standard 3D-Secure.

Privacy Policy

General Data Protection Regulation (GDPR)

Your personal data is handled in accordance with the applicable provisions of the General Data Protection Regulation (GDPR). We never collect more data from you than necessary for the purpose. In order for us to be able to offer you the opportunity to shop with us and/or use our portal, we need to collect certain personal information such as name and address. You may also need to provide information to Klarna when choosing payment options that we offer with Klarna as a partner.

When you use our services, we collect the following personal information:

General information and payment information
First and last name, social security number, delivery and billing address, e-mail address, telephone number.

Consumer feedback
Information you have voluntarily provided to us regarding your purchase, your purchased product and/or purchase experience.

Payment information
Payment or credit card details or other forms of payment. We ourselves do not have access to your bank or credit card details as they are processed by affiliated bank providers. We handle all payment information and financial information in accordance with applicable laws and standards.

Customer service
In order to help you with your inquiries and cases, we retrieve the contact details and the information we need to resolve the case - for example, name, email, telephone number, order status, general questions.

Communication, competitions and promotions
With your consent, we use your email address and mobile number to send relevant information, competitions, promotions, offers to you. This is done only after you have made an active choice to subscribe. If you receive an email message from us even though you have not requested this, you should immediately notify us and unsubscribe from future email messages through the link you find at the bottom of the message.

SMS mailings
The mobile phone number you enter at checkout may be used for SMS notification of delivery or other communication related to your order.

Email mailings
The email address you provide when making your purchase is used for communication related to your order. You can also choose to subscribe to our newsletter to receive Communication, contests and promotions according to the item above.

You have the right to:

• Know what personal data we store, why and how they are stored

• Correct your data

• Get your data deleted

• Limit processing

• Oppose processing

• Data portability

• Register extract

Note! The above rights presuppose that there is no other legal law that weighs heavier.

The data may be collected on any of the following grounds:

Your consent, to fulfill contracts, to fulfill legal obligations, protect basic interests, fulfill tasks of general interest, legitimate interests.

Changes and complaints

To exercise any of your rights, contact us through the contact form. If you believe that we are in violation of applicable regulations in the processing of your personal data, we ask you to report this to us. You also have the opportunity to turn to the Data Inspectorate to file complaints about our processing of personal data

EU: General terms and conditions

1. Scope

The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.

2. Contractual partner, formation of contract, options for corrections

The contract is concluded with Horseonline AB.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language(s) available for concluding the contract: English

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.

4. Delivery conditions

Delivery costs

Delivery costs may apply to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.

Delivery options

We ship the products to the delivery address specified in the order process.

We only dispatch goods en route; pick up by the customer is not possible.

We do not deliver to a "Packstation".

5. Payment

The following payment methods are basically available in our online shop.

Credit Card

You provide your credit card details during the ordering process. Your card will be charged immediately after placing your order.

PayPal

In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process.

PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account.

Klarna

In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna") we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and in the ordering process.

Purchase on account via Klarna

The invoice amount is due 14 days after shipping the goods and receipt of the invoice.

6. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

7. Warranty and guarantees

7.1 Liability for defects

We are under a legal duty to supply products that are in conformity with this contract.

The statutory guarantee provisions (liability for defects) shall apply. With respect to consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence shall apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address provided for this purpose. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

7.2 Guarantees and customer service

Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.

Customer service: Our customer service is available for queries, complaints and claims on working days via email at support@equinest.com.

8. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

for injury to life, limb or health
for deliberate or grossly negligent breach of duty
for guarantee commitments, where agreed
towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

9. Code of conduct

We have submitted to the following codes of conduct:

Trusted Shops
https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf

10. Online dispute resolution

The European Commission provides a platform for online dispute resolutions which can be accessed at https://consumer-redress.ec.europa.eu/. In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/index.html. The competent body in this matter is: Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/.

UK: General terms and conditions

1. Scope

The following terms and conditions apply to all orders placed via our online shop. Our online shop targets consumers only.

"Consumer" means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;

"trader" means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

2. Contractual partner, formation of contract, correction facilities

The contract is concluded with Horseonline AB.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language(s) available for concluding the contract: English

We save the text of the contract and forward the order data and our General Terms to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

4. Subject of contract

4.1 Product description

Reference is made to the validity of the respective product description as an integral part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. Please contact us if you have any uncertainties:

Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and actual product colours are possible.
Natural variations in the grain, structure and colour of wood products are possible.

5. Delivery conditions

Delivery options

We ship the products to the delivery address specified in the order process.

We only dispatch goods en route; pick up by the customer is not possible.

6. Payment

6.1 Prices

The prices stated at the time of ordering apply. These are total prices and include statutory VAT.

6.2 Payment methods

The following payment methods are basically available in our online shop.

Credit Card

With the submission of the order, you are sending us your credit card details at the same time. Your card will be charged immediately after placing your order.

PayPal

Klarna

Purchase on account via Klarna

The invoice amount is due 14 days after shipping the goods and receipt of the invoice.

7. Damage during delivery

8. Warranty and guarantees

8.1 Liability for defects

We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.

8.2 Voluntary guarantees and customer service

Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.

Customer service: You can reach our customer service for questions, complaints or inquiries on weekdays by email at support@equinest.com.

9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

for injury to life, limb or health
for deliberately or grossly negligent breach of duty
for guarantee commitments, where agreed
insofar as the scope of application of the Consumer Rights Act 2015 is open
in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

For breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with, due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated.

Ceteris paribus, claims for compensation for damages are excluded.

10. Code of conduct

We have submitted to the following codes of conduct:

Trusted Shops
https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf

11. Online dispute resolution

The European Commission provides a platform for online dispute resolutions which can be accessed at https://consumer-redress.ec.europa.eu/. We are neither obligated nor willing to participate in dispute settlement proceedings before a dispute resolution body.